Shipping Policy

Farm Dogs LLC, DBA Rachel’s Pet Supply
2349-B S Ridgewood Avenue, Edgewater, FL 32141
Website: https://rachelspetsupply.com
Effective Date: 1st October 2025

1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays).
You will receive an email confirmation once your order has shipped.

2. Shipping Methods & Delivery

We ship orders through major carriers (USPS, UPS, FedEx).
Delivery times vary based on carrier and destination, typically 3–7 business days.
Expedited shipping may be available at checkout for an additional cost.

3. Shipping Costs

Shipping fees are calculated at checkout based on weight, size, and destination.
Occasionally, we may offer free shipping promotions.

4. Local Pickup

Free local pickup is available at our Edgewater, FL store during business hours.
You will be notified by email when your order is ready for pickup.

5. Incorrect or Incomplete Addresses

Customers are responsible for providing a valid, complete shipping address.
Orders returned due to incorrect addresses may incur additional reshipping fees.

6. Lost, Stolen, or Damaged Packages

Once handed to the carrier, we are not responsible for lost, stolen, or delayed packages.
If your order arrives damaged, contact us immediately with photos so we can assist with a claim.

7. International Shipping

At this time, we only ship within the United States.

8. Contact

Questions about shipping? Contact us:
Email: support@rachelspetsupply.com
Address: 2349-B S Ridgewood Avenue, Edgewater, FL 32141